FAQ

Got any questions?

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As short or as long as you’d like! There are no long-term contracts or commitments. You can use JigsawBox as long as you want, or cancel anytime.
We have tons of support and help. After all, our success depends on you being successful as a coach using our software.There are four ways to reach out to us.
  1. We have email support Mondays to Fridays.
  2. We also have a customer service portal here: https://jigsawbox.zendesk.com
  3. Once you’ve got yourself access to your own JigsawBox account, there is also a little question mark with a link to the relevant support topic next to every piece of functionality in the software.
  4. And that’s not all. There’s a vibrant JigsawBox community so you can ask other coaches for help if you want. Many have broken free of trading time for money and are happy to share their experience. We’re here to help.
Simple. Of course, there are lots of membership tools and online course platforms with a tonne of bells and whistles(e.g. Wishlist, aMember or Kajabi) but if you are looking for a simple, easy to use software then you’re in the right place. JigsawBox was created by experienced coaches who run successful coaching businesses. It’s built specifically for the best coaching experience — for coaches and their clients.
And in our experience, most coaches, just like you, aren’t (and shouldn’t be) technical experts or digital marketers so need an easy to use interface so you can focus on what you do best, which is serve your clients.
No, not at all. That’s just ONE way of using JigsawBox. You can also have one-payment coaching programs… live event training… and best of all, private one-on-one conversations with your clients. The ability to support your clients via your JigsawBox packages and give them a safe and secure place to journal as well as be kept accountable throughout your professional relationship with them is what makes JigsawBox stand above, heads and shoulders, over regular online course providers.
Working with your clients via your JigsawBox gets you away from messy email trails and keeps your coaching private and safe.
And remember, you can have as many programs as you want so if you’re running group programmes alongside private one-on-one clients, you can all with your regular monthly membership.
Yes! Unlike others, who charge you more money when you have more than one online program, you can have as many as you like. You can have your entire curriculum in JigsawBox, including your client intake questionnaires and welcome pack information. The best part is, it’s all integrated and housed under one digital roof for you. That means your client logs in the same way and sees all their available coaching programs in one place. They have just one login for all your coaching programs … which means less headache for password recovery and customer support.
We have a high degree of standards when it comes to client-confidentiality. JigsawBox is VERY secure. We know how important client-confidentiality is too so JigsawBox uses the highest level of security. It’s the same kind banks use to encrypt your data whenever you do online banking.
We’d hate for our clients to not be able to log in. JigsawBox was built with a cutting edge software platform that ensures maximum uptime of the service. We do not have “scheduled downtime” and can upgrade our software without disruption.
I’m glad you like what you see however JigsawBox is a hosted, software-as-a-service (SaaS) platform. We do this because we understand most coaches are not techies. We know the mere thought of “uploading databases to your mySQL” causes most coaches to break out in hives. So SaaS means we look after all the hosting and maintenance for you.
And instead of upgrading your software all the time whenever we kill a bug, make an update or add new features, we made JigsawBox a SaaS. That way, we can push changes to ALL JigsawBox users at the same time and let you focus on what you do best: coaching people and changing the world.
And don’t worry, your data is 100% secure with us and you can export your client details anytime you like.

Absolutely not. Any content (including users and client communications) you put on the site remains 100% owned by you. JigsawBox does not have permission to use that content (or contact your clients) for any reason. JigsawBox is simply a tool (and software) for you to deliver your content and interact with your clients all in a clean, organized fashion. Plus, remember, you can have your own branding and logo. This software is here to serve you.

Yes, it’s easy. All you have to do is upload your video up to a video hosting platform such as YouTube or Vimeo. This ensures that your videos can be played on any device (PC, Mac, tablet or smartphone) and on any wifi or broadband speed (so your clients can watch without any stuttering or the dreaded loading circle appearing). One you’ve uploaded your video you simply copy and paste your video’s embed code into your JigsawBox module.
And if you don’t know how to do that, we have very simple step-by-step instructions showing you how.
Yes, of course. There’s no contract you have with JigsawBox. Simply go to the My Account page inside your JigsawBox and click ‘cancel account’ and follow the instructions. If you get stuck, our support team can help you within one working day.
As with most software-as-a-service platforms, when you cancel your account all your private data will be inaccessible to you and your clients. But don’t worry, we have all your data, programs and client-conversations backed up and archived (we don’t delete anything), so when you come back in the future, it will all be waiting for you. Plus we have a Reporting feature that allows you to export all client conversations and answers to your questions so you’ll be able to do this if you ever decide you need to cancel.
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