We love you guys and because of this we want to help you as efficiently as we can, which is why we have these helpful tips!
As a frequent visitor to our wonderful JigsawBox Support, one of the most popular questions is ‘How do I log in?’ or ‘Help I can’t log in!’. So this weeks JigsawBox Tip is going to show you how to do just that and hopefully iron out any issues that come along with that.
Believe me when we say that it’s really very simple, if we can do it so can you.
Where do I log in?
Firstly when you receive your log in details from the very start make sure you keep them safe so you know when they are at all times.
Secondly, if you are a coach and you are trying to log in make sure you log in under www.jigsawbox.com/login or if your client is trying to log in make sure they are using your company log in eg. https://www.jigsawbox.com/login/yourcompany name.
This is located in My Packages with the following info: Link for client login: https://www.jigsawbox.com/login/yourcompanyname
How do I log in?
Ok, so you’ve found where you should log in but your log in details aren’t working. What do you do next? Nope, not panic. Lets try this.
If you are copying and pasting your log in details make sure you do not add a spare space at the end or beginning of your username and password (this can happen without you knowing!). So to save yourself any time type them directly into the boxes otherwise double check what you are pasting in.
Also if you have log in usernames/passwords for multiple sites there is the possibility that your internet browser will remember them without you knowing. So ALWAYS remember to clear your cache/cookie history prior to logging in. If you are not sure how to do this, you can simply Google ‘How to clear (cookies/cache) in (enter browser)’.
And lastly but by no means least!
If you have forgotten your username or password, click on the FORGOT YOUR PASSWORD? link and this will ask you to enter the email address associated with your account. This will then email you options to update the password/s on your account/s.
If you have tried the above, and cannot log in, then please do email us at firstname.lastname@example.org and we will look into your account for you.
We are all nice here at JigsawBox so never be worried about what questions you have to ask no matter how silly you think it might be!